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Socrates-Student Support Services in e-Learning

http://learning.ericsson.net/socrates/

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Ericsson Education

Questionnaire

Please answer all questions and press submit when finished.

Section 1. Personal Information

1. Are you? (please tick one)

Male
Female

2. What is your occupation? (please tick one)

Managerial
Technical
Teacher/Trainer
Student
Unemployed

3. Which age group do you belong to? (please tick one)

24 or less
25-29
30-34
35-39
40-44
45-49
50+

4. What is your highest level of education? (please tick one)

High school matriculation(or less)
1 - 3 years post-secondary
4+ years post-secondary

Section 2. User Satisfaction

In this section we ask you to indicate, by ticking only one box, your satisfaction with the student support services provided to you, in the eLearning course(s) you studied.

1. Information regarding course availability.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

2. Information regarding the course or module content.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

3. Information relating to the larger program (e.g. degree, diploma etc.) to which the course belongs.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

4. Information relating to course or module pricing.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

5. Information relating to course costs / grants etc

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

6. Ability to contact course organisers / vendors by phone, email etc.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

7. An FAQ section relating to registration, access issues, course costs, technical issues etc.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

8. Access to real time technical support services.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

9. Support regarding registration issues, e.g. completing registration forms, registration dates, password issues etc.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

10. Information regarding online learning techniques.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

11. Ability to contact tutors via email, telephone etc.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

12. Ability to contact other students via email, telephone etc.

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

13. Discussion forums / Bulletin boards

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

14. Online tutorials

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

15. Tutor access

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

16. Feedback on assignments submitted

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

17. Advice on accreditation and further study

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Never Used / Unavailable

Section 3. Usefulness

In this section we ask you to rate, by ticking only one box, the need for, the student support services listed. We ask that you provide this information regardless of whether you have ever used the particular service or not.

1. Information regarding course availability.

Very important
Important
Don't know
Unimportant
Never Used / Unavailable

2. Information regarding the course or module content.

Very important
Important
Don't know
Unimportant
Not important at all

3. Information relating to the larger program (e.g. degree, diploma etc.) to which the course belongs.

Very important
Important
Don't know
Unimportant
Not important at all

4. Information relating to course or module pricing.

Very important
Important
Don't know
Unimportant
Not important at all

5. Information relating to course costs / grants etc

Very important
Important
Don't know
Unimportant
Not important at all

6. Ability to contact course organisers / vendors by phone, email etc.

Very important
Important
Don't know
Unimportant
Not important at all

7. An FAQ section relating to registration, access issues, course costs, technical issues etc.

Very important
Important
Don't know
Unimportant
Not important at all

8. Access to real time technical support services.

Very important
Important
Don't know
Unimportant
Not important at all

9. Support regarding registration issues, e.g. completing registration forms, registration dates, password issues etc.

Very important
Important
Don't know
Unimportant
Not important at all

10. Information regarding online learning techniques.

Very important
Important
Don't know
Unimportant
Not important at all

11. Ability to contact tutors via email, telephone etc.

Very important
Important
Don't know
Unimportant
Not important at all

12. Ability to contact other students via email, telephone etc.

Very important
Important
Don't know
Unimportant
Not important at all

13. Discussion forums / Bulletin boards

Very important
Important
Don't know
Unimportant
Not important at all

14. Online tutorials

Very important
Important
Don't know
Unimportant
Not important at all

15. Tutor access

Very important
Important
Don't know
Unimportant
Not important at all

16. Feedback on assignments submitted

Very important
Important
Don't know
Unimportant
Not important at all

17. Advice on accreditation and further study

Very important
Important
Don't know
Unimportant
Not important at all

Thank you, for your time and co-operation.

Last published October 2008

Conference

International Confererence on Supporting Students in e-learning systems Rome, Italy, September 24th 2004

Click Here

This project is supported by the Socrates Minerva programme of the European Commission.